At the LinuxFest Party, I had an opportunity to talk with Rob Lamphier and Niall King from Linden Lab, the makers of Second Life. Niall is the Recruiting Manager for Linden. It was a great opportunity for my students to hear from a technology employer about the traits they are looking for. No surprise here - communication and group collaboration skills are mandatory. "But what about the tech skills?", my students asked. "Yes, those are needed, but not without the other.", was the answer.
Niall and I talked about communication and collaboration at Linden Lab. They do a great deal of their work "In World." That's SL code for inside the Second Live virtual world. Some schools are now holding synchronous sessions using SL as the conferencing tool. Niall is currently taking a college course in Business Administration from a major public university that meets in Second Life. He had fantastic perspective on the possibilities and challenges of learning and working "in world."
Using a tool like Elluminate Live! for class sessions is great, but the user interface is an artificial construct and new skills are needed to recreate the classroom m anagement objectives for a session. In Second Life, the user interface looks like the real world. If you want your class to meet, you all get together in a place. You have the illusion of physical proximity as the way to associate - like the real world. If you want to divide your class in to groups, there's no electronic management interface, you simply have them group together like they would in your real classroom. Their "virtual proximity" creates the association where students can talk to each other and use gestures for sub-verbal communication. This environment could provide an online classroom that is more natural-feeling and easy to use for our students.
One of the challenges is the openness of the environment. The instructor has a relatively easy way to control access and moderate the students in a web-collaboration tool. In SL, the ease for the user is created by sophisticated back-end design of the virtual space where the class will take place. Niall gave the example of keeping "griefers" (folks that disrupt your activities in SL) wearing inappropriate avatars from running around in the middle of your meeting space. He also mentioned, needing moderating students' giant flaming avatars in order to prevent them from becoming and impediment to running the session. This can all be done, but it takes some fancy finagling. For the course Niall is taking, the college has IT pros that create spaces in SL with the necessary programming to handle this automatically. While that's great, it takes some institutional will and money that's probably beyond the individual instructor of program.
I'm hoping I can find a course that I can sit in on or audit to see how instructors in SL are facilitating effective sessions.
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